Frequently Questions

Faulty or damaged products?

If the product is defective or damaged in transit, return the product within 14 days and we will either replace the product . Please refer to our Returns Policy for more information.

How long will the return take to process?

Once we have received your parcel, we will access the product and get back to you accordingly within 3 working days of your return arriving back to us. Don’t worry we’ll keep you updated along the way. Please refer to our Returns Policy for more information.

Do you ship internationally?

Yes, we do! Place the items in your cart and click on secure checkout. Then enter your postal code and country. Customs fees that may be assessed in the destination country are not included in our shipping costs and vary according to the inbound country regulations. If you have any questions,we invite you to contact us by calling (727) 777-7674 or Email : [email protected]

My order hasn’t shipped because something was on backorder; what should I do?

If an item is on backorder, it will be marked as such in your cart during checkout. Backordered items do not split out automatically. If you wish to split the order so the rest of your order ships sooner, please call our Customer Care staff at (727) 777-7674 and they can split your order for you.

If items in my order ship separately, will I be charged extra?

As long as you place one single order shipping to one address, you will not be charged extra shipping for a split order.

When can I expect my order to ship?

Most of our orders ship within 48 hours! Depending on the time of year, some orders ship within a couple hours!

Can I cancel my order before it ships?

You can if you are fast enough! Since we process orders quickly (most ship within 48 hours or much, much sooner!), you will need to call our Customer Care staff at (727) 777-7674, or or Email : [email protected] , so staff can check the real-time status of your order and let you know if it can be canceled.

Can I modify my order before it ships?

You can if you are fast enough! Since we process orders quickly (most ship within 48hours or much, much sooner!), you will need to call our Customer Care staff at (727) 777-7674, or or Email : [email protected], so staff can check the real-time status of your order and let you know if any items can be added or removed from your order.